Responsible Gaming

Gamble for entertainment

Online gambling involves risk. There is no guaranteed strategy, system or outcome, and past results do not predict future results. Every wager can result in a loss, so only gamble with money you can afford to lose after essential expenses have been paid. Never use money needed for rent, bills, food, education, medical care or other important commitments.

JustCasino encourages players in Australia to view gambling as a leisure activity rather than a source of income. Decide in advance how much time and money you are comfortable spending, and keep to those decisions. Do not increase your stake simply because you have lost, and do not assume that a win is due after a series of losses. Games are based on chance, and outcomes cannot be controlled.

Practical ways to stay in control

• Set a personal spending limit before you begin and stop when that limit is reached.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from household budgets and essential spending.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not borrow money, use credit intended for essentials or sell belongings to fund gambling.
• Never chase losses by increasing bets or continuing for longer than planned.
• Keep records of deposits, wagers and withdrawals so you can understand your activity.
• Treat wins as a possible outcome, not as a reason to extend your session or raise your spending.
• Talk openly with someone you trust if you are concerned about your gambling.

A responsible approach includes being honest with yourself about your behaviour. If gambling is taking more time, money or attention than intended, that is a reason to pause. You do not need to wait until a serious problem develops before asking for help. Taking an early break can make it easier to review your habits and make decisions that protect your wellbeing.

Limits, breaks and account controls

Account tools may be available to help you manage your play. Depending on the account features and applicable requirements, these may include deposit limits, wagering or spending limits, session reminders, reality checks, time-outs and self-exclusion. Availability, settings and any changes to limits may be subject to verification, processing requirements or applicable rules.

Using limits effectively

Choose limits that reflect your personal budget, not an amount you hope to win. A limit should be set before gambling and should remain within what you can comfortably afford. If a limit is reached, stop playing rather than looking for another way to continue. Do not create additional accounts or use another person's account to avoid a limit or restriction.

A time-out can provide space to review your habits and decide whether gambling remains right for you. Self-exclusion is a stronger restriction intended for people who want to stop gambling for a set period or indefinitely. If you request self-exclusion, follow the instructions provided and do not attempt to access gambling services through another account.

If you want to stop

Contact JustCasino through the available account or support channels to ask about responsible gaming options. You can request information about available limits, breaks or self-exclusion without needing to explain more than you are comfortable sharing. Requests will be handled in line with applicable requirements and the information available for your account.

If you have self-excluded or decided to take a break, remove gambling applications and saved payment methods where possible, block promotional messages and avoid websites or environments that encourage gambling. Consider asking your bank or payment provider whether gambling-related transaction controls are available to you. You may also wish to ask a trusted person to support your decision and help reduce access to gambling funds.

Do not try to bypass a restriction by opening another account, using another person's details or asking someone else to place bets for you. These actions can undermine your plans and may breach applicable account rules. If you are having difficulty maintaining a break, seek help from a qualified support service or health professional.

Recognising a gambling concern

Gambling can become harmful gradually, and the signs are not always obvious. A concern may exist if gambling is affecting your finances, relationships, work, study, sleep, mood or general wellbeing. The following behaviours can indicate that it is time to take a break and seek support:

• Spending more money or time gambling than you planned.
• Thinking about gambling frequently or feeling restless when you cannot gamble.
• Chasing losses or gambling to escape stress, sadness, boredom or other difficult feelings.
• Hiding gambling activity, deposits, losses or debts from family and friends.
• Borrowing money, missing payments or using essential funds for gambling.
• Arguing with people close to you because of gambling.
• Neglecting work, study, health, family responsibilities or social activities.
• Trying to stop or cut back but finding it difficult to do so.
• Feeling guilt, shame, anxiety or low mood after gambling.
• Believing that one more win will solve financial problems or undo previous losses.

Experiencing one or more of these signs does not mean you are alone or beyond help. It does mean that taking action may be important. Stop gambling, review your account controls and speak with a trusted person or a qualified support service. Be honest about the amount of time and money involved, as accurate information can help you receive practical advice.

Protecting your finances and relationships

If gambling is causing financial pressure, avoid taking further risks in an attempt to recover losses. Consider separating gambling funds from money used for household expenses, asking a trusted person to help manage access to funds and seeking independent financial guidance. Do not rely on gambling to pay debts or meet regular expenses.

It can also help to tell someone you trust what is happening. A family member, friend, counsellor or health professional may help you stay accountable, understand your options and make a plan. If gambling is causing immediate financial, emotional or personal danger, seek urgent assistance from appropriate emergency or health services in your area.

Support and player protection

Support is available across Australia for people affected by gambling, as well as for family members, friends and other people who are concerned. You can contact a state or territory gambling support service, a qualified counsellor, a health professional or a national gambling support service. These services can provide confidential guidance, help you make a plan and explain options for managing gambling and related financial stress.

You do not need to wait until gambling has caused significant harm before asking for help. A support service can assist with practical steps such as setting boundaries, reducing access to money, managing urges, dealing with debt concerns and communicating with people close to you. Family and friends can also seek advice about protecting shared finances and supporting someone without taking responsibility for their gambling.

Age and account safety

Gambling is only for people who meet the applicable legal age requirements. Do not allow anyone under the legal age to use your account, and keep your login details private. You are responsible for taking reasonable steps to prevent other people from accessing your account or gambling with your funds. Use a strong, private password and avoid leaving your account open on shared devices.

If you believe another person has used your account, contact JustCasino through the available support channels as soon as possible. Do not share account credentials, payment details or verification information with another person. Promptly reporting unusual activity can help protect your account and may allow appropriate steps to be considered.

JustCasino may apply account checks, restrictions or other protective measures where required by law, regulation or platform rules. These measures can include verifying identity and age, reviewing account activity, responding to signs of risky behaviour and restricting or closing an account where appropriate. A player may also be asked to provide information needed to protect the account or comply with applicable requirements.

This page provides general information and is not a substitute for professional financial, medical or counselling advice. Responsible gaming is a shared responsibility: JustCasino provides tools and information, while players should make informed decisions, follow their limits and seek help whenever gambling stops being enjoyable or manageable.