Privacy Policy

Information we may collect

The information handled by an online casino can vary depending on how you use the website and the services available to you. JustCasino may collect information you provide directly, information created through your activity and information received from service providers supporting the website. We only seek information that is reasonably connected with operating, securing and improving the service.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, username, password, residential information, telephone details and email address. We may also keep information about your preferences, account status, responsible gaming settings, support enquiries and other details needed to manage your relationship with JustCasino.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information and documents. These may include identity documents, proof of address, information about your source of funds or other information needed for security and compliance checks. Verification information may be reviewed by authorised staff or specialist service providers acting on our instructions.

Payment and transaction records

We may handle information about deposits, withdrawals, wagering, account balances and other transactions. Payment providers may process card, bank or other payment details on their own systems. JustCasino may receive payment status, transaction references and limited payment information needed to confirm and record activity. We do not ask you to send full payment credentials through public or insecure communication channels.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, dates and times of access, referral information and interactions with website features. We may also use logs and similar information to diagnose faults, understand performance and help protect the website.

How we use information

Personal information may be used for the purposes reasonably expected when using an online casino service. The purpose will depend on the information involved and the way you interact with JustCasino. Common purposes include:

• Creating, maintaining and administering your account.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age and account ownership.
• Carrying out anti-fraud, security, risk and responsible gaming checks.
• Meeting legal, regulatory, record-keeping and compliance obligations that apply to the service.
• Responding to questions, complaints, verification requests and support enquiries.
• Sending service messages about your account, transactions, security or changes to the website.
• Providing marketing communications where permitted and where you have given consent or another lawful permission applies.
• Monitoring, testing and improving website functionality, content, products and user experience.
• Detecting, preventing and investigating misuse, unlawful activity, breaches of terms or attempts to harm players or the website.

We may combine information from different sources where this is reasonably necessary for these purposes. For example, account details, transaction information and technical data may be reviewed together to confirm activity is genuine and to protect the account. We may also use information in an aggregated or de-identified form for reporting, analysis and service improvement.

Service providers and disclosures

JustCasino may share relevant information with carefully selected providers that help operate the website. These may include identity and verification providers, payment and transaction providers, technology and hosting providers, customer support tools, security services, analytics providers and professional advisers. Such providers should only receive information needed for their role and may be required to protect it.

Information may also be disclosed where reasonably necessary to protect players, prevent fraud, respond to lawful requests, enforce applicable terms, resolve disputes or meet legal and compliance obligations. If the website or related services change ownership or structure, information may be transferred as part of that change, subject to appropriate protections.

Cookies, marketing and information security

Cookies and similar technologies

JustCasino may use cookies and similar technologies to help the website function, remember preferences, keep sessions secure, understand how visitors use the website and improve content or performance. Some cookies may be placed by service providers that support analytics, security, payment or other website functions. Cookies may be session-based or remain on your device for a longer period.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect login functions, preferences, security features or other parts of the website. Browser settings may also allow you to delete cookies that have already been stored. The available controls depend on the browser and device you use.

Marketing choices

We may send information about services, features or offers where this is permitted and appropriate. You can usually unsubscribe from promotional emails by using the instruction in the message. You may also contact us to withdraw consent to marketing. Service and security messages may still be sent when they are necessary to operate your account, complete a transaction, protect the website or provide important information.

Security

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, monitoring, secure transmission methods, staff procedures and security reviews. No online system or method of transmission is completely secure, so players should also use a strong, unique password, keep account details confidential and contact support promptly if they suspect unauthorised activity.

Information may be processed or stored in Australia or another location used by JustCasino or its service providers. Where information is handled across borders, reasonable steps should be taken to support its protection and appropriate handling.

Your privacy rights and data requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where this is permitted, and withdrawing consent to marketing. You may also ask questions about how information is used or raise a concern about our handling of personal information.

How to make a request

To exercise your data rights, including access, correction or deletion, or to withdraw consent to marketing, contact support@justcasinocasino.best. Please explain your request clearly and include enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes, especially where a request involves account security or sensitive records.

We will consider and respond to valid requests within a reasonable time. Some requests may be limited or refused where responding could affect the rights of another person, compromise security, interfere with fraud prevention, conflict with an applicable legal obligation or require information that we are not permitted to disclose. If we cannot complete a request, we will aim to explain the reason in general terms.

Closing an account and retention

You may ask for your account to be closed and may request deletion of personal information where deletion is available. Closing an account does not automatically remove every record. Some account, identity, payment, transaction, security and compliance records must be kept for a period required by law, even after an account is closed. We may also retain limited information where needed to resolve disputes, prevent fraud or misuse, enforce terms, protect the website or meet other lawful obligations.

When information is no longer required for a legitimate purpose, it should be securely deleted, destroyed or de-identified in line with applicable requirements and our operational processes. This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version published on the website will apply to information handled after it is posted.